Privacy Policy

This policy explains what personal information KiliBookings collects, why we collect it, who we share it with, and the choices you have. Last updated: 7 November 2026.

KiliBookings (“we”, “us”) is operated by Kili Bookings from Arusha, Tanzania. For any privacy question or request, email info@kilibookings.com.

Information we collect

Information you give us

Quote requests and enquiries: your name, email address, country, travel dates, group size, preferences and any message you write. When you send a quote request, you choose the operator who receives it.
Operator applications and accounts: company and contact details, licence information and documents, and the content you add to your listing.
Emails to us: whatever you include in your message.

Information collected automatically

Usage and device information, such as pages viewed, browser type, approximate location from your IP address, and referring pages.
Cookies and similar technologies. We use essential cookies to make the site work (for example, remembering your shortlist or keeping operators signed in). Where we use analytics or advertising cookies, we’ll ask for your consent where the law requires it.

How we use information

To run the site and its features, such as search, shortlists and the compare tool.
To pass your quote request to the operator you selected.
To review operator applications and keep listings accurate.
To respond to your messages and send service emails.
To prevent spam, fraud and abuse, and to keep the site secure.
To understand how the site is used and improve it.
To comply with legal obligations.

We don’t sell your personal information.

Operators you contact. When you send a quote request, we share the details in it with that operator, who uses them under their own privacy policy.
Service providers who host the site, deliver email, protect against spam or provide analytics, under contracts that limit how they use the information.
Authorities or others where required by law, or to protect the rights, safety or property of our users or the public.
A buyer or successor if the business is reorganised or sold, subject to this policy.

Operator licence documents and private contact details are used only to review applications and are never published.

How long we keep information

We keep personal information for as long as needed to provide the service and fulfil the purposes above, and for up to 24 months after your last interaction with us or the closure of your operator listing, unless the law requires longer retention. We delete or anonymise information when it is no longer needed.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and spam protection. No website can be completely secure, so please don’t send sensitive information, such as passport or card numbers, through enquiry forms.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain uses, to withdraw consent, and to receive a copy of your data. To make a request, email info@kilibookings.com with “Privacy request” in the subject line. You may also have the right to complain to your local data protection authority.

International transfers

Our service providers and the operators you contact may be located in other countries, including Tanzania. Where required, we use appropriate safeguards for these transfers.

Children

KiliBookings is not directed at children under 16, and we don’t knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We’ll post the new version on this page with its updated date.

Applicable law

KiliBookings is operated from Arusha, Tanzania, under the laws of the United Republic of Tanzania. This does not limit any mandatory privacy rights or protections that apply to you where you live. Contact us by email at info@kilibookings.com.