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Review policy

Reviews only help if you can trust them. This policy explains how reviews work on KiliBookings, how we keep them honest, and what we’ll never do.

Where we are now

KiliBookings has just launched, and we don’t display climber reviews or star ratings yet. Where a profile has no reviews, we say so rather than showing ratings collected elsewhere. We don’t copy reviews from other websites.

Who can write a review

When reviews open, we’ll invite reviews from people who climbed with an operator, and we’ll ask for basic details of the climb, such as month, year and route. We may ask for supporting information, such as a booking confirmation, which we won’t publish.

What we’ll publish

  • Honest accounts of a climb, positive or negative.
  • Reviews that focus on the climb: guides, crew, safety, food, equipment, organisation and value.
  • Reviews in full, apart from removing personal information, offensive language or content that breaks the law.

What we won’t publish

  • Reviews we believe are fake, paid for or written by someone connected to the operator, or a competitor.
  • Reviews offered in exchange for a discount, gift or other incentive, unless the incentive is clearly disclosed and was offered regardless of whether the review was positive.
  • Content that is abusive, discriminatory or includes someone else’s personal information.

What operators can and can’t do

Operators can reply publicly to a review and can report a review they believe breaks this policy. Operators can’t edit, remove or pay to hide reviews, and they can’t pay to improve their position or rating.

Affiliated listings

Reviews of any operator connected to KiliBookings’ owners follow exactly the same rules. See ownership and ranking.

How ratings are shown

When ratings are shown, they’ll be calculated only from reviews published on KiliBookings, with the number of reviews shown next to the average. We’ll never show a rating without its review count.

Reporting a review

If you think a review breaks this policy, email info@kilibookings.com with the link and the reason.