What we check
We want you to know exactly what a KiliBookings listing tells you, and what it doesn’t. This page explains what we check before a listing goes live, how we label information, and the limits of those checks.
Before an operator profile goes live
For every operator who applies, we:
- Confirm their email address and contact person.
- Check their Tanzanian tourism business licence. We ask for the licence number and a copy, and check that the company name matches the applicant and the category covers mountain climbing. Overseas agencies must name the licensed Tanzanian operator who runs their climbs.
- Review the profile for consistency. Basic details, such as base, routes and group sizes, should match across the profile and tours.
- Review photos. We ask operators to use only photos they own or have permission to use.
Before a tour goes live
For each tour, we check that the route, number of days, itinerary, group type, maximum group size, price range and inclusions are filled in and internally consistent. For example, a 6-day itinerary should list six days. We don’t set or change operators’ prices.
Certifications and memberships
Memberships such as KPAP’s Partner for Responsible Travel programme, TATO membership or other affiliations appear as badges on a profile only after we’ve confirmed them with the issuing organisation’s public list or seen supporting documents. If an operator tells us something we haven’t checked, we either leave it off or label it as the operator’s own claim.
Operator claims
Some information can only come from the operator, such as summit success rates, crew pay or equipment carried. Where we show it, we label it as provided by the operator and, where relevant, show the date it was last reviewed. Treat these as statements to ask about, not as guarantees.
Sample listings
During our launch, some profiles and tours are sample listings that show how a listing looks. They’re clearly marked “Sample”, describe fictional companies, and can’t receive quote requests.
What we don’t check
- We don’t inspect equipment or accompany climbs.
- We don’t verify every statement in an operator’s description.
- We don’t guarantee availability, prices, safety or the quality of a climb.
- Our checks are a starting point, not a substitute for your own questions. See how to choose an operator.
When things change
If we learn that information on a listing is wrong, or that an operator no longer meets our standards, we may correct, label, pause or remove the listing. To report a problem, email info@kilibookings.com with a link to the page.