Contact

We’re happy to help with questions about using KiliBookings, listings, corrections and privacy. The quickest way to reach us is by email.

Email: info@kilibookings.com

What to contact us about

• Questions about using the site, such as filters, the compare tool or your shortlist.
• A problem with a listing, for example information that looks wrong or out of date. Please include the page link.
• Operator enquiries. If you run Kilimanjaro climbs, start on List your company, or email us with questions.
• Privacy requests. To access, correct or delete personal information, see our Privacy Policy and email us with “Privacy request” in the subject line.
• Press and partnerships.

Questions about a specific climb

Operators run their own climbs and set their own prices and booking terms. For questions about a particular tour, such as dates, availability, inclusions or payment, please contact the operator through their listing. We can’t confirm bookings or take payments on an operator’s behalf.

In an emergency

If you’re on the mountain or travelling and need urgent help, contact your operator and your travel insurer’s emergency line straight away. KiliBookings can’t coordinate rescues or medical care.

Response times

We aim to reply to emails within two working days. Response times may be longer at busy times.